TAMPA, Fla. — A chat feature used by many unemployed Floridians is no longer available, the Florida Department of Economic Opportunity announced on Twitter last week.
The DEO says claimants who need assistance must call 1-833-FL-APPLY or visit the Reemployment Assistance Help Center online here.
Attention Claimants! The Reemployment Assistance Customer Service Center Chat feature is no longer available for use. If you need assistance with your claim, please call 1-833-FL-APPLY, or visit the Reemployment Assistance Help Center, here: https://t.co/djXeTooPfd— Florida DEO (@FLDEO) June 4, 2021
The change comes as Floridians still report long wait times logging into CONNECT, errors popping up, and the system kicking them out before they can claim benefit weeks.
- Long wait times and increased traffic to CONNECT causing errors and kicking claimants out multiple times within minutes
- State report breaks down Florida's unemployment system's failings during the pandemic
- Pasco woman says she waited for unemployment benefits since June 2020
The chat feature was launched in February.